The Hard Rock Hotel Riviera Maya
- 5 Star Accommodations
- Dining in 7 restaurants
- Delicious snacks, including poolside service
- Top-shelf drinks
- 24/7 in-room service
- Land sports
- Body Rock® fitness center with instructors
- Daily activities
- World-class golf
- Nightly entertainment
- Live entertainment
- Complimentary Wi-Fi throughout the property
- Unlimited phone calls to the Continental US and Canada
- Free Internet on resort computers (30 min. max)
Room Options
We have a variety of room categories available. If you prefer a room category not listed here, please send us the room name so we can get it confirmed for you. The rates are per person and are based on the number of adults sharing the room. “Single” means 1 person alone in a room. “Double” means 2 adults sharing a room. “Triple” is 3, and so on. The rates are also based on room category. Rooms are priced “Per Person” because the resort is all-inclusive. Prices include all meals, snacks, drinks, entertainment, private airport transfers and taxes. Rates are valid for all guests holding a US passport. Child rates, if applicable, are valid only with 2 or more adults in the room. If you have questions, please ask!
Deluxe Gold King
Consider this room your all-access pass to club awesome. So kick things off in style and never look back. This room category comes with either one king bed or two double beds.
- Garden view
- One King Bed
- Max Occupancy is 2 Adults and 1 Small Child
Deluxe Gold Double Beds
Consider this room your all-access pass to club awesome. So kick things off in style and never look back. This room category comes with either one king bed or two double beds.
- Garden view
- Two Double Beds
- Max Occupancy is 4 People Including Children
Deluxe Sky Terrace One Bedroom
One king bed. Let’s amp things up and blow some minds with unparalleled access to the things in life that rock. Step up and enjoy.
- Private Rooftop Terrace
- Best View Available
- One King Bed
- Max Occupancy is 2 People Including Children
We know there are a hundred online places to book a room. However, the family is counting on you to book here on their website, so you are part of their group.
Important Information
Insurance
Per the Refund Policy, deposits and payments made towards your trip are non-refundable. If you choose to forgo insurance, you will be solely responsible for any and all fees if any change, cancellation, interruption, delay or additional expense occurs.
There are two insurance options for you to consider:
Option #1: CANCEL INSURANCE
By purchasing Cancel Insurance, you are protecting your vacation investment. If needed, you can cancel your trip prior to departure for any reason. Simply call us or the number in your travel documents at any time prior to the day of departure to confirm your cancellation and receive a complete refund, minus the cost of the insurance. There are no refunds when Cancel Insurance is declined. Once the Cancel Insurance policy is purchased, it cannot be cancelled or refunded. For guests sharing a room, if one person in the room accepts insurance, everyone else in the room must also have insurance. This policy offers no other protection other than the cancellation option. You will accept or decline this option on the reservation form when you book. Cancel Insurance is only available at the time of deposit. If you decline Cancel Insurance when making your initial reservation, you will not be able to add it later. If you prefer a more comprehensive insurance policy, please purchase a policy from a third-party provider such as Allianz (Option #2 below).
New rooms booked after the final payment date are not eligible for Cancel Insurance.
Cancel Insurance is $199 per person.
Option #2: TRAVEL INSURANCE
Travel Insurance is available and strongly recommended. If you wish to have coverage for things such as cancellations, medical, lost luggage, trip delay, interruption or evacuation, please purchase a policy directly from a third-party provider such as Allianz, or one of your choice. There are several policy options for you to choose from. For questions or quotes, please contact the insurance provider directly by following the link below or by reaching out to Tiffani.
Passports
A valid passport is required for all travelers, regardless of age. Passports must be valid for at least 6 months after you return home. For more information regarding passports and entry requirements, please visit www.Travel.State.Gov.
Flights
Flights are not included with our room block. If we did group air, everyone would need to be on the same plane, and that just doesn’t happen with groups. Please feel free to book the flights on your own. Usually the best time to book a flight is 5-6 months prior to travel when all airlines have their schedules available. We recommend using Google Flights to research fares, but then book directly with the airline you’re flying with. This will ensure you the best airfare. Fares are the same everywhere, but you’ll get much better service working with the airline instead of Orbitz, Expedia or Cheap Tickets. Remember to also check www.Southwest.com as their flights only show up on their own website.
Airport
When you book your flights, be sure you are flying into the CANCUN airport, code CUN. Private round trip airport transfers (the ride between the airport and hotel) are a service we include with your room package. To confirm this service for you, we must submit a complete list of passengers and flights to the transfer company at least 45 days prior to travel. We will be sending you emails about this so you can submit your flight itinerary to us via the link. To ensure a seamless experience when traveling, please provide us with your flight itinerary as soon as you can. The transfers included will pick you up at the airport on the day we have you checking in at the resort and bring you back to the airport on the day we have you checking out. Deviations to dates and vehicle upgrades are available for an additional cost.
RSVP Deadline
As a courtesy to the family, please RSVP by making your room deposit by September 30, 2022. Missed the deadline? That’s okay, it happens. Please still book your room here and we will work on confirming for the room for you, however, inventory and group rates will be subject to availability.
Deposit
The deposit for the room is $100 per room, plus the cost of Insurance if accepted.
Final Payments
All rooms must be paid in full by February 20, 2023. There is a $50 late payment penalty applied to reservations that are not paid in full by this date. If the reservation is not paid in full within 7 days of the final payment date, the reservation will automatically cancel and all payments will be forfeited. If you are not able to pay in full by this date, please reach out to Tiffani to discuss.
Rates
Rates are per person and are based on the number of adults sharing the room. “Single” means 1 adult alone in a room. “Double” means 2 adults sharing a room. “Triple” is 3, and so on. The rates are also by room category. You can find descriptions under the “Room Options” heading. For example, 2 adults sharing the Deluxe Gold King for 4 nights would be $962 per adult. The total cost of this room would be $1,924.
Rooms are priced “Per Person” because the resort is all-inclusive. Child rates apply only after there are 2 paying adults in the room. For example, 1 adult and 1 child would be billed as 2 adults. Prices include private round trip transfers, hotel stay, all meals, snacks, drinks, entertainment, and taxes. Rates are valid for all guests holding a US Passport. If your passport is issued by another country other than the US, please contact us for options. We are unable to accept payments from outside the US. We are holding rooms for June 29 – July 5, 2023. You may request to stay before or after these dates. We will just need to get confirmation from the hotel before we can send your receipt.
Revisions
We understand that you may need to modify your reservation after it is booked. For this reason, there is no fee for your first revision as long as it completed prior to the final payment date. Any additional revisions will incur a $50 revision fee. Revision fees are non-refundable, even if you have insurance, and must be paid at the time of the revision. Revisions are not allowed after the Final Payment date.
